StubHub has become a go-to destination for buying and selling tickets to some of the world’s most sought-after events—concerts, sports games, theater shows, and more. But one question many users face is: how to transfer StubHub tickets securely and efficiently?
We’ll walk you through how to transfer tickets on StubHub, with a special focus on how to transfer mobile tickets on StubHub and understanding exactly what is mobile transfer on StubHub.
Understanding Ticket Transfers on StubHub
Ticket transfers refer to the process of delivering your purchased or sold tickets electronically. In 2025, StubHub uses several forms of delivery, but the most common is mobile transfer.
What Is Mobile Transfer on StubHub?
Mobile transfer on StubHub is a ticket delivery method where the seller transfers the ticket directly through a third-party ticket provider (like Ticketmaster or AXS) to the buyer’s email address or StubHub account. Instead of downloading or printing tickets, the buyer receives access via a ticketing app or a mobile device.
This method is:
- Fast
- Secure
- Scannable via smartphone
- Preferred by most venues in 2025
Let’s explore how you can transfer your tickets on StubHub depending on the ticket format.
How to Transfer Tickets on StubHub (Standard Process)
Here’s a step-by-step guide to help you transfer any ticket sold or received on StubHub.
1: Log In to Your StubHub Account
- Visit stubhub.com or open the StubHub mobile app.
- Log in using the email associated with your purchase or listing.
2: Navigate to “My Tickets”
- Go to the “My Tickets” section.
- Locate the event you’re dealing with—either under “Selling” or “Purchases,” depending on your role.
3: Review Ticket Type and Transfer Option
- StubHub will show whether your ticket is:
- Instant download
- Mobile ticket
- Mobile transfer
- Physical ticket (less common)
If the ticket is labeled Mobile Transfer, continue to the next section.
How to Transfer StubHub Tickets via Mobile Transfer
The most common delivery format in 2025 is mobile transfer. Here’s how to transfer mobile tickets on StubHub successfully.
1: Check Ticket Provider
- Determine who issued the original tickets (e.g., Ticketmaster, AXS, MLB Ballpark, etc.).
- StubHub will indicate the platform during the sale process.
2: Access the Original Ticket Account
- Go to the original ticketing provider’s website (like Ticketmaster.com).
- Log in using the account that holds the tickets.
3: Initiate the Transfer
- Click on the event, then choose “Transfer Tickets.”
- Enter the email address StubHub provided for the buyer (this is usually in your sale confirmation email).
- Send the ticket transfer request.
Step 4: Mark the Ticket as Transferred on StubHub
- Return to StubHub.
- Go to “Sales,” select the relevant order, and click “I’ve transferred the tickets.”
StubHub will then notify the buyer that the tickets have been sent and are awaiting acceptance.
How to Accept Mobile Transfer Tickets as a Buyer
If you’ve purchased a ticket and the seller is using mobile transfer, here’s what to expect:
1: Watch for an Email
- You’ll receive an email from the ticket provider (e.g., Ticketmaster or AXS).
- The subject may say “You’ve received a ticket transfer.”
2: Accept the Transfer
- Click the link in the email and sign in or create an account on the provider’s site.
- Follow prompts to accept the ticket and add it to your digital wallet (Apple Wallet, Google Pay, etc.).
3: Use Mobile Entry at the Venue
- On the day of the event, open the provider’s app and present the barcode at the gate.
- No printing or downloads needed.
Pros of Mobile Ticket Transfers on StubHub
Understanding what is mobile transfer on StubHub means recognizing its benefits:
1. Security
Mobile transfers reduce fraud risk because the ticket passes through official providers.
2. Speed
No need to wait for downloads, mail delivery, or printing.
3. Ease of Use
Most buyers prefer digital tickets that they can carry on their smartphones.
4. Increased Selling Chances
Events requiring mobile entry won’t accept PDF or paper formats, making mobile transfer your best bet as a seller.
Troubleshooting Common Transfer Issues
“I Don’t See a Transfer Email”
- Check spam/junk folders.
- Make sure the seller used the correct email.
- Wait up to 24 hours; contact StubHub support if nothing arrives.
“Tickets Were Sent to the Wrong Email”
- The seller must cancel the original transfer and resend to the correct address.
“Can’t Log In to Ticketmaster/AXS”
- Reset your password or create an account with the email used for the transfer.
How to Transfer StubHub Tickets for Friends or Gifting
Want to share your purchased StubHub tickets with someone else? Here’s how:
If You Bought the Ticket:
- Accept the ticket transfer yourself.
- Once you have access in the provider’s app (like AXS), you can forward or transfer the ticket to your friend.
Note: StubHub does not support direct forwarding from buyer to a third party. Use the original provider’s app for that.
Selling Tickets That Require Mobile Transfer
If you’re listing a ticket on StubHub that uses mobile transfer, make sure to:
- Use the correct ticket type when listing
- Transfer using the correct platform (Ticketmaster, etc.)
- Complete the transfer by the event deadline
StubHub often cancels sales that aren’t fulfilled in time, which can hurt your seller rating.
How Long Do Transfers Take?
Most mobile transfers on StubHub happen within minutes to 24 hours. However, delays can occur if:
- The original provider has a delay in release
- The seller hasn’t yet completed the transfer
- Email delivery is delayed
Always plan ahead—especially for same-day events.
StubHub Ticket Transfer FAQ
Q: Can I transfer a ticket I bought from StubHub to someone else?
A: Yes. Once you’ve accepted the mobile transfer, log in to the original provider’s platform and forward it to a new recipient.
Q: What if the seller doesn’t transfer the ticket?
A: StubHub guarantees your purchase. If tickets aren’t delivered in time, they’ll attempt to replace them or offer a refund.
Q: Can I change the email after I list a ticket for sale?
A: Yes, but only before the ticket is transferred. Contact StubHub support if you need to update buyer details post-sale.
StubHub vs Other Transfer Methods
StubHub’s mobile transfer approach is now the preferred method for most venues, especially since:
- PDF tickets are being phased out
- Mobile-only entry is common at concerts and games
- Fraud detection is higher with official transfers
If you’re selling or buying in 2025, learning how to transfer tickets on StubHub via mobile is a must.
Final Thoughts: Why Mastering Mobile Transfer Matters in 2025
In the modern world of ticketing, knowing how to transfer StubHub tickets is just as important as finding the right seats. Whether you’re gifting a ticket, reselling for profit, or attending the event yourself, mobile ticketing is here to stay.
By understanding how to transfer mobile tickets on StubHub, you save time, reduce stress, and ensure a smooth event experience. From seamless seller instructions to secure buyer access, the mobile transfer method is your best friend in the 2025 ticketing ecosystem.
