Whether you’re buying tickets to your favorite concert, asking about refunds, or having trouble accessing mobile entry, knowing the right Ticketmaster phone number and contact method can save you time and frustration.
Why You Might Need the Ticketmaster Phone Number
Before making that call, think about your specific need. Here’s a quick rundown of common reasons people search for Ticketmaster customer service number:
- Account access issues – locked out or password resets
- Ticket delivery problems – missing QR codes or mobile entry issues
- Cancellation or refund questions
- Rescheduling events or requesting exchanges
- Lost or stolen tickets
- Price adjustments or billing issues
When the standard help articles or in‑app chat aren’t enough, getting through to a human agent using the Ticketmaster phone number may be your next best step. But knowing which number to call—and when—can make all the difference.
The Main Ticketmaster Phone Number (U.S. & Canada)
If you’re in the U.S. or Canada and need live support, dialing the primary Ticketmaster customer service number is your top choice:
📞 1-888-369-5883
This toll‑free line is staffed:
- Monday–Friday: 9:00 a.m.–8:30 p.m. (local time)
- Saturday: 9:00 a.m.–7:00 p.m.
- Sunday: 9:00 a.m.–6:00 p.m.
- Alaska & Hawaii follow Pacific Time hours
It’s officially the number Ticketmaster directs users to for help with orders, refunds, and technical issues.
Reaching a Real Person: Smoother Contact Tips
Here are tried-and-tested steps to reach a live agent:
- Call during off-peak hours – early weekdays, mid-morning Tuesday or Wednesday tend to be quicker
- Keep pressing “0” or saying “Agent” – this often bypasses menus
- Be patient on hold – average wait time is about 4 minutes, though this depends on the day
Even during busy times, persistent use of “0” can help fast-track you to a representative.
Other Useful Numbers You Might Need
Beyond the main line, Ticketmaster has extended support numbers for specific issues:
- International customers: 1-888-369-5883
- TDD (hearing impaired): (800) 842‑7112
- Ticket Exchange / Resale: (866) 448‑7849
- Ticketmaster Express (automated help): call for quick resolutions
These numbers may be helpful if you’re dealing with niche issues—like reselling tickets or using accessibility services.
Ticketmaster Phone Number by Region
- Canada: Toll‑free line is the same 1-888-369-5883
- UK: 1-888-369-5883, but reviews suggest long wait times and occasional voicemail issues
If you’re outside North America, search Ticketmaster’s help site in your region for the correct Ticketmaster contact number.
Alternative Contact Methods Beyond the Phone
If the line is busy, here’s how to reach Ticketmaster another way:
- Live chat via “My Tickets” in the app—available daily 9 a.m.–midnight
- Email form via help.ticketmaster.com when you don’t have tickets yet
- Twitter/X: @TicketmasterCS (UK) is responsive to customer queries
- Submit a request form for niche topics (resale, gifts, bulk orders)
Choose the channel most aligned with your issue for faster resolution.
What to Have on Hand Before You Call
Speed up your call with this info ready:
- Order number (starts with “#”)
- Email address linked to your account
- Event details (name, venue, date, time)
- Nature of your issue: missing tickets, refund request, etc.
- Device type/app version if it’s a technical problem
- Access needs if you require TDD or other accommodations
Having this information ready helps agents diagnose and resolve your issue more effectively.
Common Phone Call Scenarios & Responses
Here’s what to expect when calling the Ticketmaster contact number:
| Scenario | What to Expect |
| Mobile entry not working | Agent will reset your ticket or reissue a barcode |
| Order cancellation/refund request | They’ll check eligibility; refunds may take 5–7 business days |
| Name/email change on tickets | Some venues allow, others don’t—agent will facilitate if permitted |
| Event postponed/canceled | Refunds or exchanges processed per organizer’s policy |
| Payment declined near deadline | They may request updated card details and confirm booking |
| Request for quick resolution | “Press 0” navigation is useful, and off-peak calls get faster responses |
What To Do If You Can’t Reach Anyone
If you’ve tried calling but still no success:
- Use live chat in the app – often faster for tickets & account issues
- Submit an email request on help.ticketmaster.com
- Reach out on social channels like X/Twitter—public visibility sometimes speeds up the response
- For urgent show-day issues, go to the venue’s box office—staff there often have backup access
- If still unresolved, escalate via official complaint channels or consumer advocacy sites
Stay calm—ticket sellers are customer-service driven and can help even without perfect phone contact.
Final Thoughts & Key Resources
- Ticketmaster phone number for U.S./Canada: 1-888-369-5883 (local hours, mon–sun)
- Extra help lines: Intl, TDD, Ticket Exchange, Express
- Best time to call: early weekdays and always press 0 repeatedly
- Alternative support: in‑app chat, online form, social media, venue box office
Your Ticketmaster Support Checklist
- ✅ Decide the best contact method (phone, chat, email)
- ✅ Gather your order/event details
- ✅ Call at off-peak times and use “0” menu bypass
- ✅ Document your experience (dates, agent names)
- ✅ If unresolved, escalate calmly with details
Additional Resources
- Ticketmaster Help Center: articles on How to Contact Us, Refunds & Exchanges, and technical troubleshooting
- Social support: @TicketmasterCS on X (UK) or Live Nation pages
- Venue box office for urgent day-of-event issues
Bonus FAQs
Q: What is Ticketmaster’s customer service number?
A: The main number is 1-888-369-5883 for U.S./Canada.
Q: What time does Ticketmaster customer service open?
A: Monday–Friday 9am–8:30pm local; Sat 9am–7pm; Sunday 9am–6pm; Alaska & Hawaii follow PT.
Q: How can I skip menus and talk to a person?
A: Press “0” repeatedly or say “Agent”. Best time to call is Tuesdays mid‑morning .
Q: Do they have TDD support?
A: Yes—( 1-888-369-5883) is the TDD line.
Q: What if I can’t reach through?
A: Use chat via app, submit a help form online, try social media, or go to the venue box office.
Conclusion
Knowing the right Ticketmaster phone number and how best to reach customer service can save you hours of stress and uncertainty—especially on game day or before a major event. Keep this guide close, bookmark the main line, and save those menu‑bypass tips. With proper preparation, you’ll be equipped to handle ticket issues like a pro.
